Broker not withdrawing money

Hello all,

New here. I have a bit of a problem, I requested a withdrawal in the beginning of April and still have not received the money yet. What steps should I be taking other than talking to the support department since they are not very help and keep telling me to have 'patience'. Every time I called it's always never a concrete answer on when I can expect the money. What are the next steps


Thanks

Broker not withdrawing money